Legal notice
NON-COLLECTED ITEMS
If a delivered package is not collected, we reserve the right to charge you a fee covering the entire cost of the shipping as well as any additional penalty and processing fees. Non-collected packages are normally not covered by the right to return items.
DAMAGED PRODUCTS
Aur Studio quality check each jewelry piece before sending it to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, please contact us at info@aurstudio.com for further consultation. You will be replaced with a new sample of the item in question, if a new one is available. If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased item(s) the cost of the original delivery will not be repaid. You are asked to always examine your received products already at the time of delivery and as soon as possible report any deviations from your order confirmation to us. We will return your funds as soon as possible, and please remember to always save your receipt. The refund will be returned to your original method of payment.
COMPLAINTS & DISPUTES
If you have a complaint concerning Aur Studio or our products, please contact our customer care at info@aurstudio.com.
If you need to file a dispute towards Aur Studio or our products, please visit http: //ec.europa.eu/odr.
Norwegian customers can also choose to contact Forbrukertilsynet for any disputes.
The latest update of the Terms and Conditions was made in September 2021.